FAQ
Frequently Asked Questions
Yes, Narwhal Logistics provides storage services as part of our supply chain solutions. Our services include:
Temporary Storage: We offer temporary storage for goods, furniture, materials, and cars before shipment.
Packaging and Repackaging: We secure and prepare goods for shipment with our packaging and repackaging services in our warehouses.
Shipping costs are determined by several factors, including:
Weight and Dimensions: Costs depend on the actual weight and size, with volumetric weight used for large, lightweight items.
Shipping Method: Costs vary based on the chosen method: ground, air, or sea freight.
Destination: Distance and local handling fees at the destination can influence the cost.
Nature of Shipment: Specialized items like fragile or hazardous goods may require extra handling and packaging, increasing the cost.
Additional Services: Services like shipment insurance or express delivery will incur extra charges.
Status Updates: Narwhal Logistics provides regular status updates on your shipment, detailing each stage from loading to final delivery. Customers can access these updates via our electronic tracking system.
Direct Communication: For additional tracking information, customers can contact our customer service team via phone or email for the latest updates on their shipment's progress.
Narwhal Logistics offers a wide range of logistics services to meet diverse shipping needs:
Land Freight: Transport goods using trucks of various sizes, covering goods, furniture, cars, and large-scale projects.
Air Freight: Fast and efficient air transport for goods and materials worldwide using airplanes.
Sea Freight: Cost-effective shipping for goods, cars, and furniture over long distances via ships, suitable for large and heavy items.
Storage in Dubai: Temporary storage services in dedicated warehouses, ensuring efficient and timely delivery.
Customs Clearance: Handling customs documents and procedures at ports and airports, with delivery to your doorstep.
Volumetric weight is calculated using the formula:
Volumetric Weight=Length×Width×HeightDivision Factor\text{Volumetric Weight} = \frac{\text{Length} \times \text{Width} \times \text{Height}}{\text{Division Factor}}
The division factor used depends on the method of shipment:
- For air freight and international shipments: Division factor of 6000 (cm³ per kg)
- For road freight and domestic shipments: Division factor of 4000 (cm³ per kg)
This calculation helps determine the chargeable weight for shipping, ensuring costs reflect the space occupied by the shipment relative to its actual weight.
At Narwhal Logistics, we provide seamless collection of your shipments across the UAE. Here's how we ensure safe and efficient handling:
Personalized Warehouse Storage: We maintain state-of-the-art warehouses designed to accommodate a wide range of goods, including home furniture, personal items, machinery, and more. Our facilities guarantee protection against damage, loss, or theft, with comprehensive warranties for added peace of mind. Each item is meticulously labeled with a custom identifier, ensuring easy access and preventing mix-ups.
Dedicated Collection Services: Our dedicated fleet of equipped trucks and professional representatives ensures secure collection of your shipments from anywhere in the UAE. We prioritize safety and protection throughout the transportation process, delivering your belongings to our warehouses for storage, sorting, and subsequent shipment to your designated destination.
Trust Narwhal Logistics for reliable, secure, and efficient collection services tailored to meet your logistics needs across the UAE.
At Narwhal Logistics, we offer tailored shipping solutions to meet your specific needs:
1. Air Freight for Urgent Shipments: When time is of the essence, air freight is the optimal choice. With daily flights to major airports worldwide, we ensure your shipments reach their destination swiftly and reliably.
2. Sea Freight for Large-Scale Goods: For commercial shipments requiring ample quantity and size, sea freight is ideal. Utilizing containers, sea freight accommodates bulky items and heavy equipment that air freight cannot. It's also the preferred option for destinations beyond air travel reach.
3. International Shipping Expertise: We specialize in shipping to and from major ports worldwide, offering both Full Container Load (FCL) and Less than Container Load (LCL) services. Our range of container sizes and types caters to diverse cargo needs, ensuring efficient delivery to global cities and ports. We also excel in shipping cars with dedicated services.
4. Land Freight for Regional Transport: For neighboring countries like GCC and the Middle East, land freight is recommended. Our extensive fleet of trucks facilitates seamless cargo transport across regional borders, ensuring timely deliveries of goods, materials, and vehicles.
5. Specialized Services: Narwhal Logistics provides specialized refrigerated shipping for perishable food items, ensuring flexibility and daily transportation options. We also offer a variety of car carriers to safely transport your vehicles to their destination.
Choose Narwhal Logistics for comprehensive shipping solutions tailored to meet your global logistics requirements with efficiency and reliability.
At Narwhal Logistics, we offer comprehensive shipping solutions across the globe, including:
1. Middle East and Arabic Countries: Saudi Arabia, Egypt, Lebanon, Iraq, Libya, Morocco, Tunisia, and other Arabic nations.
2. Europe: Turkey, United Kingdom, Germany, Sweden, Spain, Netherlands, Belgium, Poland, Greece, Romania, Bulgaria, and various European countries.
3. Asia: China, Korea, Japan, Singapore, Malaysia, Thailand, India, Philippines, Pakistan, Indonesia, Kazakhstan, Azerbaijan, and other Asian countries.
4. Africa: Djibouti, Nigeria, Ivory Coast, Togo, Chad, Niger, Ghana, Guinea, South Africa, Cameroon, Congo, Kenya, Comoros, Mauritania, Gabon, Angola, Seychelles, and numerous African countries.
5. Americas: Canada, Brazil, Mexico, Argentina, Venezuela, and other Latin American countries.
6. Oceania: Australia and New Zealand.
Narwhal Logistics provides tailored logistics services through land, sea, and air freight to ensure your shipments reach their destination efficiently and reliably worldwide. Whether you're shipping within regions or across continents, trust Narwhal Logistics for seamless global logistics solutions.
At Narwhal Logistics, we excel in customs clearance services both in Dubai and globally. Our dedicated team is well-versed in all customs procedures, ensuring seamless clearance for shipments via air freight terminals or sea freight ports.
Our Services Include:
1. Dubai Customs Expertise: Our team in Dubai is proficient in handling customs clearance procedures swiftly and efficiently, ensuring your shipments are processed without delays.
2. Global Reach: Beyond Dubai, we offer customs clearance services in many countries worldwide. Whether your shipments are entering or leaving the UAE, we guarantee efficient customs processing.
3. Comprehensive Handling: We manage customs clearance for a wide range of goods, including general commodities, foodstuffs, chemicals, electronics, and automobiles.
4. Expertise in Specialized Shipments: Our expertise extends to specialized shipments, ensuring compliance with all regulatory requirements for smooth clearance.
Trust Narwhal Logistics for expert customs clearance services that streamline your logistics operations, delivering your shipments to warehouses across the UAE and globally with speed and reliability.
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